Shipping & Delivery
Providing cost-effective, reliable shipping is a top priority for our business. Jacobson is pleased to offer local delivery within our New England routes for qualifying orders. If your shipping address is within our route, Jacobson Truck will be added to the carrier options at checkout. Residential addresses may be subject to separate shipping charges.
If our trucks do not deliver to your address, you will be allowed to check out with a freight pending or freight quote option. Our sales team will be in touch with final shipping charges. Standard shipping rates apply.
Unfortunately, we cannot ship less than a full pallet for items such as Glass, Preservatives, Branches, Food, etc, via UPS/FedEx. Please contact a Jacobson representative if you have any questions or if you’d like to discuss a non-standard option for shipping.
Our online order minimum is $150.00.
Return Policy
Jacobson strives to provide a pleasant shopping experience for our customers. If you receive damaged or incorrect merchandise, please contact a Jacobson representative within 30 days of purchase so we can resolve the issue.
If you have changed your mind about a purchase, you may initiate a return for merchandise credit by calling (800) 262-0500. Claims for returned merchandise must be made within 30 days of purchase, and are subject to approval by a Jacobson representative.
Refunds for returned products will be issued in the form of merchandise credit only.
A credit will only be issued after a Jacobson associate has received and inspected the returned merchandise.
Sale, Display, Trees, Pre-made Arrangements, Special Order, Sample Items, Food, and Seasonal Items are non-returnable.
Used items or merchandise without the original packaging will not be accepted for returns.
Returned merchandise may be subject to a 15% handling fee.
Sales Tax
Federal Law regulates whether a vendor must collect sales tax on orders placed over the internet. Vendors who have a store or branch in a state that charges sales tax are obligated to collect sales tax from customers within those states who order over the internet. Since Jacobson's has a Massachusetts location - if you are a Massachusetts business ordering on our web site we must charge sales tax unless you supply us with a Tax Exempt certificate (St-4, St-5, ST-12). If you have any questions about the acceptance or use of these certificates please contact:Massachusetts Department of Revenue, Customer Service Bureau, PO Box 7010, Boston, MA 02204, or call (617) 887-MDOR or toll-free, in-state 1-800-392-6089.